IT Help Desk Technician

Job Summary

A company is looking for an IT Help Desk Technician (Monday-Friday).

Key Responsibilities

• Respond to IT support requests via phone, email, and ticketing system during business hours
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and software
• Manage user accounts and access permissions using Active Directory or similar tools

Required Qualifications

• 3+ years of experience in IT help desk or support roles
• Familiarity with Windows and macOS environments
• Experience with Active Directory and ticketing systems
• Ability to work Monday-Friday during business hours
• Basic networking knowledge