Senior Customer Success Manager

Job Summary

A company is looking for a Sr. Customer Success Manager.

Key Responsibilities

• Collaborate with customers to achieve desired security outcomes and demonstrate value throughout the customer lifecycle
• Drive customer advocacy by fostering strong relationships and showcasing success stories
• Lead service governance activities, including Quarterly Business Reviews and risk management

Required Qualifications

• 5+ years of experience in customer success, account management, or support roles, preferably in cybersecurity or technology
• Proven ability to manage a portfolio of strategic accounts focusing on retention and expansion
• Expertise with customer success platforms for reporting and automation
• Strong project management skills with a proactive approach to customer challenges
• Ability to collaborate across departments and escalate issues effectively