Senior Customer Success Administrator

Job Summary

A company is looking for a Sr. Customer Success Admin.

Key Responsibilities

• Manage customer correspondence and maintain accurate customer records
• Generate customer reports and handle customer tickets for low engagement clients
• Provide administrative support to Project Coordinators and Customer Success Managers

Required Qualifications, Training, and Education

• High school diploma
• 3+ years of customer service-related experience, preferably in telecom/IT
• Strong customer service experience with a professional and courteous approach
• Demonstrated ability to work in a fast-paced, customer-centric environment
• Proficiency in MS Office applications, especially Excel and Outlook