Call Center Lead

Job Summary

A company is looking for a Call Center Lead to provide exceptional customer service and troubleshoot connectivity issues.

Key Responsibilities

• Serve as the first point of contact for customers seeking assistance with Internet connectivity
• Provide troubleshooting support for Internet, mobile wireless, and cable issues
• Maintain a positive attitude while resolving customer inquiries and building rapport

Required Qualifications

• Previous experience in a customer support role
• Strong understanding of troubleshooting Internet connectivity issues
• Familiarity with CRM systems and practices
• Ability to work flexible hours, including weekdays and weekends
• Experience with phone, chat, and email support