Job Summary
A company is looking for a Business Case Technical Support role.
Key Responsibilities:
- Act as the first point of contact for customer technical support queries, ensuring timely responses
- Troubleshoot and resolve technical issues, escalating unresolved matters as necessary
- Provide customer service through various communication channels and maintain detailed records of interactions
Required Qualifications, Training, and Education:
- High School Diploma or GED required; Bachelor's Degree in a relevant field preferred
- 2-5 years of experience in a technical support or customer service role
- Proficiency in troubleshooting software and hardware issues
- Experience with CRM/ticketing systems and remote support tools
- Relevant certifications (e.g., CompTIA A+, ITIL) are beneficial
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