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Technical Support Specialist

8/27/2025

Not specified

Job Summary

A company is looking for a Business Case Technical Support role.

Key Responsibilities:
  • Act as the first point of contact for customer technical support queries, ensuring timely responses
  • Troubleshoot and resolve technical issues, escalating unresolved matters as necessary
  • Provide customer service through various communication channels and maintain detailed records of interactions
Required Qualifications, Training, and Education:
  • High School Diploma or GED required; Bachelor's Degree in a relevant field preferred
  • 2-5 years of experience in a technical support or customer service role
  • Proficiency in troubleshooting software and hardware issues
  • Experience with CRM/ticketing systems and remote support tools
  • Relevant certifications (e.g., CompTIA A+, ITIL) are beneficial

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