California Licensed EV Technical Agent

Job Summary

A company is looking for an EV Technical Service Agent to provide support for residential charging equipment.

Key Responsibilities

• Perform remote diagnostics and troubleshooting of residential charging equipment
• Ensure exceptional customer satisfaction throughout the issue resolution process
• Collaborate with logistics teams for efficient parts ordering and returns

Required Qualifications

• 2+ years of experience in a call center or customer-facing environment
• Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, Excel, and Salesforce
• Associate/Trade degree in a related field or four years of equivalent electrical experience
• Strong IT and Wi-Fi troubleshooting skills
• Valid driver's license