Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, SCADA & EMS in Melbourne, Australia.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with customers as their main point of contact
• Act as a strategic advisor to help customers maximize product utilization and achieve their business goals
• Lead customer onboarding, ensure product adoption, and gather feedback for continuous improvement

Required Qualifications

• Deep expertise in SCADA and EMS technologies, with experience in project management across multiple sites
• Demonstrated experience in servicing large, complex customers
• Ability to guide customers through complex discussions and derive key takeaways
• Passion for delivering outstanding customer experiences and fostering positive relationships
• Strong analytical skills to analyze customer data and drive actionable insights