Customer Success Engineer

Job Summary

A company is looking for a Customer Success Engineer.

Key Responsibilities

• Provide expert technical guidance to Customer Success Managers on strategic tasks and product features
• Assist in resolving escalated support cases by collaborating with internal teams
• Document interactions and best practices to enhance internal knowledge and support CSM capabilities

Required Qualifications

• 8-10 years of related experience
• BA degree with a STEM focus or equivalent
• Preferred experience in cybersecurity, particularly in the identity space