IT Support Administrator

Job Summary

A company is looking for an IT Support Administrator to join their team.

Key Responsibilities

• Provide Level 1 Service Desk Support, including service ticket intake, triage, and follow-up
• Administer Microsoft Active Directory and assist with managing the Office 365 environment
• Install and configure hardware and software, and maintain inventory of equipment and licenses

Required Qualifications

• 1-2 years of PC/Mac support experience
• Technical certification or post-secondary education in computer systems is preferred
• Solid understanding of various operating systems, including Microsoft Windows and Apple/Mac
• Knowledge of networking principles, including TCP/IP, DNS, and DHCP
• Familiarity with IT ticketing systems and tools like ConnectWise Manage is a plus