Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to manage patient interactions and ensure service quality.

Key Responsibilities

• Answer inbound and outbound calls, documenting all interactions according to standard procedures
• Process orders, verify insurance information, and obtain necessary pre-authorizations
• Educate patients on their financial responsibilities and facilitate resolution of customer complaints

Required Qualifications

• High School Diploma or equivalent
• One (1) year of experience in healthcare administrative, financial, or insurance customer services
• For senior level, two (2) years of work-related experience and one (1) year of exact job experience required
• Experience in a Medicare certified environment is preferred
• Proficiency in navigating online EMR systems and understanding insurance documentation requirements