Senior Client Support Engineer

Job Summary

A company is looking for a Senior Client Support Engineer-2.

Key Responsibilities

• Provide phone and remote support to clients for technical issues
• Administer domain user accounts and perform password resets
• Document service requests and escalate unresolved issues to technical teams

Required Qualifications

• Basic technical knowledge of operating systems and IT infrastructure
• Experience with ticketing systems and service desk operations is preferred
• Ability to troubleshoot and resolve technical issues
• Customer service orientation