Customer Success Associate

Job Summary

A company is looking for a Customer Success Associate to manage customer accounts and drive engagement.

Key Responsibilities

• Manage a large portfolio of small to mid-sized accounts and build lasting customer relationships
• Support onboarding and implementation processes to ensure successful customer launches
• Monitor usage data, address issues, and drive feature adoption while collaborating with internal teams

Required Qualifications

• 1-3 years of experience in customer success, account coordination, or client services
• A Bachelor's Degree in a relevant field
• Strong organizational and time-management skills
• Comfortable with data analysis and digital tools
• Familiarity with healthcare, benefits, or HR tech is a plus