Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide solutions and maintain customer satisfaction.

Key Responsibilities

• Answer customer inquiries regarding the application and services effectively
• Diagnose and resolve customer issues related to system configuration and product functionality
• Document support requests and ensure proper notation of customer problems

Required Qualifications

• Prior experience providing software support to external customers
• Technical aptitude and troubleshooting skills
• Experience working in a remote workforce
• Bachelor's degree in finance, business, healthcare, technology, or a relevant field preferred
• Proficient in Microsoft products; experience with Salesforce is a plus