Customer Support Specialist

Job Summary

A company is looking for a part-time Customer Support Specialist to assist with customer satisfaction surveys related to burial and memorial benefits.

Key Responsibilities:

• Answer/respond to phone calls and emails from next-of-kin regarding VA surveys
• Deliver best-in-class customer service support
• Troubleshoot issues and provide answers related to the surveys for speedy resolution

Required Qualifications:

• High School Diploma or Equivalent
• At least 4 years of professional office-based work experience
• Ability to work a 4-hour shift daily for approximately 6.5 months
• Ability to obtain a Public Trust clearance