Healthcare Customer Service Expert

Job Summary

A company is looking for a Healthcare Customer Service Expert - Phone Intake.

Key Responsibilities

• Handle approximately 60-65 inbound calls daily from patients and providers regarding home healthcare services
• Assist customers with service requests and inquiries using multiple applications and a dual monitor setup
• Maintain performance targets in call handling metrics and adhere to company policies, including HIPAA regulations

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment, including 1 year in healthcare
• Proficient with navigating dual monitors and multiple applications
• Ability to type at a speed of 30 WPM and perform data entry while listening
• Basic skills in Microsoft Office applications