Managed Services Representative

Job Summary

A company is looking for a Managed Services Representative II.

Key Responsibilities

• Manage client relationships and ensure client satisfaction during professional services engagements
• Plan and implement Cyber Security Training and Assessment programs for customers
• Resolve technical issues related to ZenGuide Security software and manage customer account statuses in CRM

Required Qualifications

• Bachelor's degree or equivalent combination of education and work experience
• Experience with SaaS and strong customer management skills
• Technical skills in HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet are a plus
• Excellent time management and adaptive skills
• High energy and enthusiastic attitude