Customer Service Advocate II

Job Summary

A company is looking for a Customer Service Advocate II - Outbound.

Key Responsibilities

• Conducts outbound calls to members and providers for educational and informational purposes
• Escalates calls when providers are unable to deliver solutions and serves as front-line support for inquiries
• Documents call information and maintains performance standards based on contact center metrics

Required Qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Vocational or technical education may be required in addition to work experience
• Experience in a contact center environment and healthcare is highly preferred
• Continuous learning or on-the-job training may be necessary