Member Support Advocate

Job Summary

A company is looking for a Member Sales Support Representative to assist Health Plan Members with inquiries and issue resolution.

Key Responsibilities

• Handle inbound, outbound, and chat interactions with members and providers
• Assist members and providers with healthcare benefits and options using web systems
• Ensure high levels of member satisfaction by identifying problems and producing results

Required Qualifications

• Minimum 1 year of experience in a call center, customer service, or sales environment
• Minimum 1 year of healthcare-related experience
• Proficiency in Microsoft Office and navigating various software and systems
• High school diploma or equivalent