Customer Success Architect

Job Summary

A company is looking for a Customer Success Architect to join their team.

Key Responsibilities

• Build trusted relationships with customers and serve as a primary advisor on technical initiatives
• Guide customers through complex technical challenges and drive platform adoption
• Act as the voice of the customer internally, influencing product development and success strategies

Required Qualifications

• 5+ years of experience in technical, customer-facing roles such as Customer Success or Solutions Architecture
• Experience managing a portfolio of large, complex customers with $1M+ ARR
• Hands-on knowledge of observability and cloud-native environments, including technologies like Kubernetes and Prometheus
• Strong project management and stakeholder management skills
• Ability to forecast customer outcomes and understand how KPIs tie back to business success