Help Desk Technician

Job Summary

A company is looking for a Help Desk Level (W2 Only) - REMOTE.

Key Responsibilities

• Process Jira requests and collaborate with ADC Managers on vendor onboarding
• Work closely with the App Ops team and manage vendor relationships
• Handle a variety of tasks related to IT support and tool management

Required Qualifications

• 4-year degree in an IT-related field or 4 years of direct IT experience
• Minimum of 2 years of experience in a specific area related to the role
• Experience with Jira Service Management and SharePoint administration
• Familiarity with API writing and management
• Experience in vendor management, preferably in a quality control environment