Technical Support Engineer (Video)

Job Summary

A company is looking for a Technical Support Engineer with a focus on video expertise.

Key Responsibilities

• Act as the primary technical point of contact for hardware and software video support cases
• Troubleshoot and resolve escalated video issues, analyzing system logs and error codes
• Manage the video incident management process, ensuring visibility of known video issues across the business

Required Qualifications

• 4+ years of advanced technical support experience with a focus on video troubleshooting
• Experience supporting cloud-based SaaS solutions, especially in video surveillance or streaming platforms
• Deep technical troubleshooting skills, including reading video device logs and interpreting error codes
• Familiarity with video formats, codecs, and common challenges in video streaming or recording
• Experience writing technical defect reports for video issues with clear reproduction steps