Senior Customer Success Manager

Job Summary

A company is looking for a Senior Customer Success Manager to enhance customer experiences and drive value realization.

Key Responsibilities

• Act as a strategic partner by aligning solutions with customer business goals and driving value realization
• Lead the renewal process and identify upsell opportunities to maintain customer satisfaction and drive growth
• Serve as the primary advocate for customers, monitoring health, resolving issues, and fostering long-term relationships

Qualifications

• Bachelor's degree or equivalent experience
• 5-7 years in Customer Success, Account Management, or related roles, preferably in tech or SaaS
• Proven ability to manage and grow large customer relationships in a SaaS environment
• Experience with Customer Experience (CX) and User Experience (UX) is a plus
• Strong understanding of SaaS products and customer success strategies