Remote Call Center Representative

Job Summary

A company is looking for a Call Center -CT Remote.

Key Responsibilities

• Answers telephones and responds to basic customer questions or forwards calls to appropriate personnel
• Records call history and processes requests while ensuring service level agreements (SLAs) are met
• Performs data entry and matches documents to accounts for accurate information management

Required Qualifications

• 2 or more years of customer service experience in any industry
• Knowledge of basic help desk software, computer software, and Microsoft Office applications
• Ability to understand team roles and consult the correct stakeholders for client inquiries