Customer Support Manager

Job Summary

A company is looking for a Customer Support Manager to lead and enhance their customer support operations.

Key Responsibilities:

• Manage day-to-day operations of the support team, focusing on metrics and customer satisfaction
• Set clear goals for the team to continuously improve customer experience
• Hire, mentor, and retain high-achieving team members while fostering a culture of accountability

Required Qualifications:

• 4+ years of experience managing a customer support team in a rapidly growing SaaS company
• Experience in scaling strategies and case deflection
• Proficiency with support tools such as Salesforce Service Cloud and Slack
• Prior leadership experience in customer support with a focus on building remote relationships
• Proven ability to implement new ideas for improving customer experience