Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist - Pet Team.

Key Responsibilities:

• Manage inbound email, chat, and phone inquiries to provide quality customer service
• Act as a liaison for internal departments by answering questions and escalating issues
• Focus on customer retention by overcoming objections and providing exceptional service

Required Qualifications:

• High School Diploma or Equivalent
• 2+ years of customer service experience
• Strong computer skills and ability to navigate multiple systems
• Flexible schedule with the ability to work evenings, holidays, and weekends
• Proven attendance reliability