Help Desk Technician

Job Summary

A company is looking for a Help Desk Technician.

Key Responsibilities

• Provide technical support and troubleshooting for hardware and software issues
• Assist customers with inquiries and resolve issues in a timely manner
• Document and track support requests using ticketing systems

Required Qualifications

• Experience in troubleshooting technical issues
• Some customer service experience preferred
• Familiarity with IT support tools and ticketing systems
• High school diploma or equivalent; relevant certifications are a plus
• Ability to work in a remote environment