Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Generalist to provide product application support to customers.

Key Responsibilities

• Provide software and technical support to business customers globally
• Manage customer support tickets and prioritize escalated issues
• Conduct investigations and resolve queries reported by customers and partners

Required Qualifications

• Typically 3 to 4 years of relevant experience
• Previous customer service experience, ideally in a SAAS environment
• Moderate computer skills and a technical background preferred
• Ability to develop basic storage industry knowledge
• Basic research skills to resolve customer inquiries