Behavioral Health Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative in the Behavioral Health team.

Key Responsibilities

• Provide empathetic support to members, guiding them through their care and claims processes
• Build trusting relationships with members to understand and anticipate their needs
• Review member claim history and explain rights and responsibilities according to contracts

Required Qualifications

• 1+ years of experience in a call center environment
• Experience using Microsoft Office products, specifically Excel, Outlook, and Word
• High School Diploma or GED