Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist - National Accounts - Remote.

Key Responsibilities

• Provide proactive and empathetic support to customer inquiries via phone and email
• Monitor and resolve order issues, ensuring timely updates and coordination with other departments
• Assist in operational and administrative tasks to support National Accounts success plans

Required Qualifications

• 2-4 years of experience in a customer-facing or support role
• Proficiency in P21 and ability to learn other ERP systems
• Proficiency in Excel for data analysis
• Strong organizational and multitasking abilities
• Team-first mindset with professionalism and customer empathy