Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer engagement and retention for SMB to mid-market clients.

Key Responsibilities

• Manage a portfolio of SMB and mid-market customers to ensure high levels of adoption, satisfaction, and retention
• Develop strong customer relationships through regular check-ins, training sessions, and strategic consultations
• Collaborate with cross-functional teams to align on customer needs and deliver value while monitoring customer health

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar role in a SaaS or telecommunications environment
• Proven success managing a large portfolio of customers in a fast-paced setting
• Experience with CRM tools like Salesforce and familiarity with the Customer Journey
• Analytical and organizational skills with a proactive approach in a remote work environment
• Passion for helping customers succeed and understanding of business goals and KPIs