Remote Customer Service Representative

Job Summary

A company is looking for Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program.

Key Responsibilities:

• Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery
• Accurately provide information regarding FEMA programs, eligibility requirements, and application processes
• Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided

Required Qualifications:

• A high school diploma or equivalent is required
• Minimum of 1-2 years of customer service experience, preferably in a remote environment
• Proficient in the use of computers and various software applications
• Reliable internet connection and a quiet work environment
• Experience working with governmental or non-profit organizations is an advantage