Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage the entire relationship with customers to ensure they derive value from the service
• Develop success plans outlining critical success factors and metrics for customers
• Lead cross-functional projects to meet and exceed customer expectations

Required Qualifications

• 2+ years of experience in B2B SMB or Mid-Market with a focus on customer retention and expansion
• Strong project management skills with the ability to prioritize requests
• Proven ability to build relationships and understand business needs
• Experience in FinTech is a plus
• Familiarity with enterprise CRM systems (HubSpot, Salesforce, etc.)