Customer Contact Center Representative

Job Summary

A company is looking for a Customer Contact Center Representative to provide exceptional service and support to customers regarding retirement products.

Key Responsibilities

• Build relationships and educate customers on retirement plans through inbound calls
• Assist customers with inquiries related to account information, plan design, and loan requests
• Strive for first call resolution and take ownership of customer needs and issues

Required Qualifications

• College degree with 1+ years of customer service experience, or a high school diploma/GED with 3+ years of customer service experience
• Experience in the financial services industry is a bonus but not required
• Proficiency with basic computer functions and navigating multiple systems
• Availability to work any shift between Monday and Friday from 7:30 am to 10 pm EST
• Bi-lingual opportunities available with a pay differential