Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist to provide support in a remote environment.

Key Responsibilities

• Develop and maintain knowledge of products and services while handling inbound and outbound calls
• Process orders, verify insurance eligibility, and ensure documentation accuracy
• Facilitate resolution of customer complaints and meet quality assurance requirements

Required Qualifications

• High School Diploma or equivalent
• One year of experience in healthcare administrative, financial, or insurance customer services
• Two years of work-related experience required for senior level positions
• Experience with Medicare certified tasks is preferred
• Proficient in navigating online EMR systems