Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Mid Market.

Key Responsibilities

• Lead post-sales customer relationships and manage onboarding processes
• Establish trusting relationships with customers and support their goals
• Analyze customer adoption and product utilization, conducting health-checks for satisfaction

Required Qualifications

• 2 years of account management experience in a SaaS organization
• Proficiency in technology and ability to learn new systems
• General knowledge of cloud-based applications in a sales stack (e.g., Salesforce, Google Apps)
• Ability to manage multiple projects and work under pressure
• Experience in upselling and negotiating deals