Call Center Customer Service Representative

Job Summary

A company is looking for a Call Center Representative to support internal employees with Human Resources-related inquiries.

Key Responsibilities:

• Respond to inbound calls, emails, and chats regarding HR-related inquiries
• Document employee interactions and track issues using HR systems
• Research and resolve routine to moderately complex HR issues in a timely manner

Qualifications:

• High School Diploma required
• 1-2 years of customer service experience, preferably in a call center
• Prior experience with Human Resources inquiries is a plus
• Proficiency in Google Suite or Microsoft Office; HRIS experience is a plus
• Comfortable working in a structured call center environment