Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to enhance customer experiences and provide support.

Key Responsibilities

• Monitor and respond to email inquiries, online chats, and phone calls
• Provide technical support and educate customers about products and services
• Document trends and share insights to improve products and customer service

Required Qualifications

• Strong computer skills and fast typing skills (40+ wpm)
• Experience with Zendesk, Slack, or similar support tools is a bonus
• Ability to work extended business hours and weekends
• Experience in a customer support role preferred
• Passion for solving complex customer issues