Customer Success Specialist

Job Summary

A company is looking for a Customer Support and Success Specialist who enjoys helping people and can turn confusion into clarity.

Key Responsibilities

• Answer customer questions via live chat and email
• Help users understand and effectively use the platform's tools
• Troubleshoot bugs and product issues, and report them to the engineering team

Required Qualifications

• Solid knowledge of SEO and digital marketing with hands-on experience
• Strong ability to explain technical concepts in a simple manner
• Fast typing and quick thinking skills
• Patience, empathy, and a problem-solving mindset
• Strong self-discipline and time management skills