Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist.

Key Responsibilities

• Handle escalated customer cases passed from frontline agents via phone and email
• Manage warranty claims, assess product defects, and provide professional resolutions
• Respond to inquiries related to product recalls, discount programs, and public product reviews

Required Qualifications

• Previous customer service or customer experience background, preferably with escalated case handling
• Comfort with technology, particularly Salesforce or other CRM tools