Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee client relationships and drive customer retention and growth.

Key Responsibilities

• Manage the relationship and lifecycle of a portfolio of 80-100 clients
• Drive adoption of the platform and ensure project milestones are met
• Identify expansion opportunities and facilitate the renewal process

Required Qualifications

• 3-5 years of experience in Customer Success or Account Management
• Proven track record of driving retention and customer growth
• Experience hosting client calls and conducting executive business reviews
• Exceptional analytical skills for analyzing client data
• Ability to travel domestically up to 10% of the time for client meetings