Strategic Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager who excels in building relationships and driving customer success.

Key Responsibilities

• Serve as a trusted advisor to a small portfolio of high-value accounts, driving long-term success
• Own gross retention and renewal outcomes, proactively identifying and mitigating risk
• Lead executive business reviews (QBRs) and develop strategic account plans aligned with customer goals

Required Qualifications

• 5+ years of Customer Success, Account Management, or related client-facing experience
• Proven ability to drive retention, adoption, and long-term customer success
• Experience leading executive-level conversations, business reviews, and complex client presentations
• Bachelor's degree or equivalent professional experience
• Experience with SaaS or subscription-based business models preferred