Remote Member Contact Center Rep

Job Summary

A company is looking for a Call Center - Member Contact Center Representative I to provide exemplary service to members through various communication channels.

Key Responsibilities:

• Oversee day-to-day operations of the Contact Center to achieve sales and service goals
• Forecast and track call volume to optimize efficiency and meet service level agreements
• Develop effective working relationships with internal partners and ensure compliance with operating procedures

Required Qualifications:

• At least three years of sales and service management experience, including call center operations
• Experience in coaching employees to identify sales and service opportunities
• Comprehensive knowledge of products, services, and applicable laws and regulations
• General knowledge of computers with advanced proficiency in Microsoft Office
• Ability to manage multiple priorities and projects effectively