Customer Support Associate

Job Summary

A company is looking for an Associate, Customer Support.

Key Responsibilities

• Manage daily custody operations and ensure compliance with end-to-end process requirements
• Handle inbound customer inquiries in Italian and English through Zendesk, providing timely resolutions
• Translate and maintain Help Center articles and collaborate with cross-functional teams on Italian translations

Required Qualifications

• 3-4 years of experience in a customer support role or equivalent
• Ability to travel frequently to secured facilities
• Familiarity with cryptocurrency and financial services support
• Experience with Zendesk Support, Guide, and Chat
• Willingness to work on weekends and holidays as needed