Senior Client Experience Manager

Job Summary

A company is looking for a Senior Client Experience Manager.

Key Responsibilities

• Serve as the lead point of contact for allocated client accounts, building and maintaining strong customer relationships
• Oversee the Client Experience Team, focusing on SLAs and customer satisfaction while driving department scaling initiatives
• Provide ongoing coaching and development, manage operational team capacity, and support the rollout of new processes and programs

Required Qualifications

• 6+ years of experience in professional services, customer support, or operational leadership
• Understanding of SaaS B2B and B2C applications and business models
• Strong working knowledge of business software, including Microsoft Outlook, Excel, and CRM tools
• Bachelor's degree preferred or equivalent work experience
• Proven track record of success as a people leader