Remote Support Lead

Job Summary

A company is looking for a Remote Support Lead, SME.

Key Responsibilities

• Lead, mentor, and coach a team of remote support specialists
• Provide escalated technical support and troubleshoot hardware, software, and network issues
• Develop and implement strategies to improve support processes and enhance efficiency

Required Qualifications

• Bachelor's degree and/or 10+ years of experience
• Ability to obtain and maintain an active TS/SCI with Poly; active TS/SCI with Poly highly desired
• Strong understanding of computer hardware, software, networking, and troubleshooting techniques
• Experience with remote support tools, ticketing systems, and collaboration platforms
• Excellent organizational and time management skills