Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative to provide support to customers in the collectible gaming industry.

Key Responsibilities

• Provide accurate and quality responses to customer inquiries via email
• Exceed customer expectations and deliver a first-class experience
• Follow Standard Operating Procedures to resolve order issues and customer inquiries efficiently

Required Qualifications

• Minimum of 1 year of customer service experience, preferably in a high-volume technology organization or related field
• Excellent computer skills with experience in CRM systems like Zendesk or Salesforce
• Familiarity with the collectible gaming industry
• Experience working with a high-performing customer experience team