Senior Support Manager

Job Summary

A company is looking for a Senior Support Manager, Cloud Migrations.

Key Responsibilities

• Implement enterprise-level migration support strategy to enhance customer experience and team performance
• Analyze global operational metrics to identify improvements through coaching and feedback
• Develop a culture of world-class support by standardizing processes and mentoring team members

Required Qualifications

• 10+ years of experience in software, professional services, or customer-facing roles
• Extensive experience in global operations supporting complex enterprise deployments
• 4+ years of people management experience with a track record of exceeding performance goals
• Experience in recruitment, team growth, and coaching
• Familiarity with tools like Jira, Confluence, and Tableau is a plus