Bilingual Japanese Customer Support Specialist

Job Summary

A company is looking for a Bilingual Customer Support Specialist - Japanese (Keigo) and English.

Key Responsibilities

• Provide professional and empathetic responses to customer support tickets via email, phone, and internal tools
• Master the product and stay updated with the latest support policies and updates
• Troubleshoot technical issues and provide solutions or workarounds

Required Qualifications

• 1+ years of experience in customer support for Japanese businesses
• Advanced (C2) English level; written and spoken
• Knowledge and experience in using Honorific Japanese (Keigo)
• Proactive attitude and willingness to take initiative
• Strong technical proficiency with web, computers, and smartphones