Customer Technology Support Specialist

Job Summary

A company is looking for a Customer Technology Support Specialist to enhance customer experience through technical support and collaboration.

Key Responsibilities

• Collaborate with cross-functional teams to improve customer interactions and resolve issues
• Identify process improvements and contribute to organizational growth by managing customer interactions
• Provide technical assistance and manage project timelines to ensure successful implementation of software changes

Required Qualifications

• Strong technical troubleshooting skills and experience in user support
• Familiarity with healthcare organization workflows and software systems
• Experience in project management and coordinating cross-functional teams
• Knowledge of HIPAA regulations and data security best practices is a plus
• Ability to analyze processes and recommend improvements