Customer Support Engineer

Job Summary

A company is looking for a Customer Support Engineer to provide high-quality support to enterprise customers.

Key Responsibilities

• Support and maintain customers by resolving technical and non-technical issues via phone and email
• Provide high-level support to complex enterprise customers and document bugs for escalation
• Enhance support resources and assist leadership by identifying trends and areas for improvement

Required Qualifications

• 3+ years of Technical Support experience, preferably in the SaaS sector
• Strong technical aptitude and analytical skills
• Proven track record of maintaining high CSAT scores in a fast-paced environment
• Experience with Gmail, Chrome extensions, Outlook, and web-based applications
• Familiarity with programming languages, ideally JavaScript or Java, is a plus